We are sorry that we cannot assist you. Unfortunately, your application did not qualify for a payment plan. To get more details on why your application wasn’t approved, you can:
Log into the Borrower Portal using your phone number.
Go to My Documents
Access your Adverse Action letter
Check your email inbox for a letter that explains why a payment plan could not be offered to you at this time. The subject of the email is: Notice of Adverse Action
If you need additional assistance, Scratch Support Specialists are available 24 hours per day, 7 days per week:
Call us at 855-727-2395
Email us at support@scratchpay.com
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Scratch Pay plans in the US are issued by WebBank, while in Canada, they are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Eligibility is required for these loan products, and Scratch Pay plans may not be available in all states.