Skip to main content

Why wasn't I approved for a Scratch Plan?

We are sorry that we cannot assist you. Unfortunately, your application did not qualify for a payment plan. You should have received an email at the address you provided in your application, which contains more information explaining why a payment plan could not be offered to you at this time.

If you need additional assistance, Scratch Support Specialists are available 24 hours per day, 7 days per week:


Scratch Plans originated in the United States are issued by WebBank. Scratch Plans originated in Canada are issued by ©Scratch Financial, Inc. ©Scratchpay (NMLS ID#: 1582666). Scratch Plans are loan products subject to eligibility.